Manager - Consumer Operations

Company: Penske
Location: Liverpool
Posted on: October 24, 2024

Job Description:

Position Summary: The Manager Consumer Operations will support the necessary operations of the business regarding our consumer fleet inventory and Penske Agent program to assure profit maximization, customer/agent satisfaction and business operations efficiencies. This position is located at the Penske facility located at 4469 Steelway Bvld in Liverpool, NY. Major Responsibilities: • Manage the HikeNet system to assure proper staffing, scheduling, and process efficiencies in the management of our vehicle fleets between locations. • Facilitate the consumer inventory management process to ensure all locations have the necessary equipment to meet reservation opportunities while maintaining costs within the hiking Business Plan expenditure amount. • Coordinate the consumer product preventative maintenance, ready to go and campaign programs to assure inventory is in the highest quality condition for our customers. • Assist in Penske Agent Review program to ensure all agents receive a quarterly review • Assist in Agent Management by providing training and support on process, technology, and supplies to allow agents to provide customer service excellence. • Other projects and tasks as assigned by supervisor. Qualifications: • At least 6 months of retail sales and/or customer service experience preferred • Bachelor's degree required. A major/minor in Management, Marketing, or Communications preferred • Ability to make independent decisions, work well in a team environment, customer service skills, strong organizational skills, and a positive attitude are required. • Proficiency in the use of a computer, including Microsoft Word, Excel, Outlook and PowerPoint required • Valid Driver's License required, as is the ability and willingness to drive Penske vehicles, up to and including a 26' box truck • Regular, predictable, full attendance is an essential function of the job • Willingness to work the required schedule, work at the specific location required, travel as necessary, accurately complete Penske's employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Pay: $53,300-$70,600/ annually Benefits: Our excellent benefits plan keep associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Operations Management Job Family: Operations Address: 4469 Steelway Blvd North Primary Location: US-NY-Liverpool Employer: Penske Truck Leasing Co., L.P. Req ID: 2414459 Date posted: 10/23/2024

Keywords: Penske, Syracuse , Manager - Consumer Operations, Professions , Liverpool, New York