Customer Service Specialist

Company: Safe Harbor Wills and Trusts
Location: Syracuse
Posted on: March 19, 2025

Job Description:

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities:

--- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
--- Maintain customer accounts and update with new account information as needed
--- Work closely with the sales lead to stay up-to-date on service and product knowledge
--- Respond to customer inquiries, product and service questions, and customer complaints
--- Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
--- Answer phones, respond to inquiries, take messages, transfer calls to appropriate staff members
--- Make updates with new account information
--- Keep client satisfaction levels high by providing accurate information

Qualifications:

--- Strong knowledge of customer interface and interaction
--- Must possess exemplary interpersonal skills, communication skills, and active listening skills
--- High school graduate, G.E.D. recipient, or equivalent
This job is in-person, full-time, Monday - Friday.This is an entry-level positon, which permits employees to become familiar with our customers, system, processes, and company values. In general, we seek to promote out of this position within two (2) years.You must complete the entire application process to be considered for the position.

About Company:
Safe Harbor Wills and Trusts is a boutique law firm that focuses on helping individuals and families protect their home and life savings from the possibilities of unforeseen health and financial issues.



Our practice areas are limited to: Elder Law, Estate Planning, Family and Legacy Planning, Supplemental Needs Planning, Probate, and Guardianship Proceedings.



Safe Harbor Wills and Trusts believes in giving back to our communities. We sponsor different charities throughout the year. Employees are encouraged to participate in community and charitable events. When it comes to our team giving back, we believe we can all do well if we all do good.

Keywords: Safe Harbor Wills and Trusts, Syracuse , Customer Service Specialist, Hospitality & Tourism , Syracuse, New York